Return Material Authorization Form

Please fill out the form below and submit. Required information is noted in fields with an asterisk (*). You are welcome to engage this over the phone or online. A dialogue is sometimes easier. In many cases, an open dialogue trouble-shooting call might resolve a problem that would have otherwise have been and inconvenient return. A follow-up phone call or email may be required to clarify problem, symptom, events leading up to the problem, intent of the RMA and desired outcomes. Please provide as much detail as possible in the problem description box. If the RMA is authorized, you will be sent an RMA Number. You will then secure the product in either the original container or suitable shipping packaging that secures the product from damage during shipping, clearly marking the outside of the shipping container with the RMA Number.

Most warranty periods are one year, some are longer depending on product. Out of Warranty returns and those determined as Customer Damage returns, even if accidental, will be considered as Paid Repairs. In these cases, a service charge is initiated for the evaluation and is then waived if the quoted repair is accepted. If the quoted repair is not accepted, the service evaluation charge applies. Warren Controls only pays inbound shipping on product recalls. For Warranty repairs Warren Controls pays for return shipping (standard only). For out of warranty or customer damage, the customer pays both ways.